I enjoy this library, it's nice and clean and has ...

I enjoy this library, it's nice and clean and has some great activities for kids.

My main complaint is that I am constantly paying to replace 'damaged' books.

I return the books myself and rarely do I see the books in any condition other than the condition that were in when we checked them out.

Moreover if I am paying to replace a book then I think I should be able to see and keep the book, only fair right? I've asked them for this 3 times and every single time they cannot find the book that they are charging me to replace.

?? Do they just throw them away? Take them home? They go and look for the book but can never actually find it.

One time I was paying for a damaged book and the lady (who was very nice) had to go grab a binder and write up a whole thing with pen and paper and then enter it into a computer.

Why isn't it all computerized? Why are there binders of paper involved? Seems disorganized which is going to create frustration and maybe some lost items here and there.

The people there are friendly and helpful...but something is wrong with their ability to track book condition and books that I am purchasing.