Michael Duvall

Review of germain toyota

With needing to replace our Ford Explorer that was...

With needing to replace our Ford Explorer that was declared totaled from our insurance, we were faced with finding transportation fast that usually takes us months to decide. After driving our rental, a 2015 Corolla, looking online and finding Toyota had 0% for 72 months/$1500 cash back, and my wife and I deciding the Corolla would be a great choice for our next car, I called Germain only to ask a few general questions. The first person I talked to in sales was Norman Oribello. Within talking to Norm a few minutes, he answered a ton of questions I needed to know about the Corolla and the different trim levels all the while we were going over Germain's large inventory of Corolla's online, each listed with a inventory number, straight forward pricing for that particular Corolla's trim package. I then asked him to run my credit to verify eligibility (which my wife and I work very hard to achieve), so I could look over the numbers that evening on a particular Corolla LE (at this time it is already 8:00 pm). Norm called back within a few minutes, again answered a ton of questions I needed to know about the Corolla so I had peace of mind that I was making the right decision also went over that I qualified for Toyota credit , gave me exact final pricing, including sales tax and doc fee ,so I knew exactly what my payment would be ! (by this time 8:30 pm, when he was suppose to leave for the day but did not rush whatsoever, only knew because I had asked him earlier how late he worked) Thank You for that Norm! Fast forward to the next afternoon after work, wife and I looked over every Corolla in Germain's huge inventory and we decided we liked the alloy wheels on the Corolla LE ECO PLUS. We asked Norm if he could work with us on price difference between trim levels, as it exceeded our budget but was our definite choice! Norm worked his sales manager and made it happen! Again, Thank You Norm! The next time I'm needing a car or truck, I will be calling Norman Oribello at Germain Toyota in Columbus, Ohio.