My loan was unfortunately transferred to Dovenmueh...

My loan was unfortunately transferred to Dovenmuehle. I previously had automatic credit card payments setup with no fee with my previous lender. I called in and spoke to a representative at Dovenmuehle who informed me to go on their website to setup automatic credit card payments and said there also are no credit card usage fees for paying a mortgage on the website. That information turned out to be 100% incorrect. They do not accept payments using a credit card.

I'm leaving a low rating not because they don't accept credit cards, although that is disappointing, but because their customer service reps fail to answer basic questions with any accuracy. It's very frustrating when you take time out of your day to wait on hold, finally speak to someone who only gives you faulty information.

Jessica - I wish that were true, but I called back and found out Dovenmuehle does not track who handled the customer's call. Fruitless effort.