Reggie Jackson

Review of Sheraton Old Town

I stayed at Sheraton Suites Old Town Alexandria 3 ...

I stayed at Sheraton Suites Old Town Alexandria 3 weeks ago with my family for 7 days and was quite dissapointed with the customer service. The elevator went down on the 4th day of my stay and there was no sense of urgency to fix it...when I was leaving the elevator was still not fixed and there was no update on it being fixed. The pool was closed on the 5th day and nothing was posted letting the customer know. It was eventually told to to us that the pool was too cold but there was no timetable as to when it would be fixed...the pool is also only open from 4p to 10p (FYI they don't tell you that up front). The food had flies flying around it and when reported to the waitress, they didn't do anything to resolve the issue. Overall, not a pleasant experience and I would not recommend if you staying in the Alexandria area.