Slawomir Moszko Dr.

Review of Accor Hotels Sofitel Grand Sop...

Unfortunately it was disappointing; I prefer to st...

Unfortunately it was disappointing; I prefer to stay in Sofitel hotels all over the world. I was there a few years back at the Sheraton around the corner. From the beginning: they wanted to offer us a supposed "upgrade", which turned out to be a sham: this is not how you treat guests! Obviously a wedding party was there and they tried desperately to please them at the expense of the other guests. Unfortunately, some no goes in the service: the hammam didn't work and when I was told that a sauna hammam is, then Boris Johnson is the US President. For the first time in a 5 star hotel, despite being asked to do so, I had to transport and pack my luggage by myself (has never happened to me in a 5 star hotel!). The list of service deficiencies goes on, but it gets boring. The interior and the furnishings of the rooms do not correspond to a 5 star hotel. Here you wallow in the house built in 1927 (Monaco of the North and the old, but now faded tradition). All in all: a huge task for the hotel to live up to its reputation. I will definitely not come back.