Stephanie Pringle

Review of Reno Bucik GMC Cadillac

Back in January my husband and I had gone to the a...

Back in January my husband and I had gone to the auto show to look at crossovers because my husband hated our current car. After talking with several dealers we were impressed by the salesperson from Reno Buick the most and decided to go and take a test drive of the Buick Encore. We were leasing our current vehicle and did not think that we could even buy another car we were just trying to fact find for a later purchase. Low and behold the sales people we encountered were very friendly and accommodating to there credit. We spent all day there and ended buying the Encore which I hate now and hated the very next day after the purchase, I contacted them to express my unhappiness and basically was told that if I brought in at least $10,000.00 dollars I could by my way out of the car that I had purchased less then 24 hours earlier . I was floored that they could care less about us as a customer and our happiness going forward. They only cared about their bottom line. I can understand if I had had the car for a week or two but we are talking about 24 hours on a Sunday to Monday. They made very little effort to see if I was happy after the sale and the sales people that we had talked with including Garrett Green the manager was unavailable and I felt could care less and did very little to nothing to make us happy. The bottom line is this I am stuck with a car that I hate because I made the mistake of going in thinking that I was going to get a fair deal and what I got was screwed and taken advantage of. I have really tried to like the car and I just don't. I will never buy another car from Reno Buick GMC OR REFER ANYONE TO THEM, not because the car is a total lemon but because I feel that the company only cares about making a deal no matter how bad it is. I hate the Encore so much that I am currently looking at buying another car . Thankfully my husband will take the Encore and drive it until we pay it off. Again MY BAD, MY FAULT for thinking that a car dealership and or car sales person is going to take care of their customers and have any integrity or moral compass.Best of luck to any future customers of Reno Buick GMC. I am sure that other people will have their own opinions this is just mine.