DREADFUL welcome @ Tenerife, poor service. rude st...

DREADFUL welcome @ Tenerife, poor service. rude staff, no refund when the bus didn't show up. Vague instructions re. where to stand and wait - all a bit disconcerting. A friend said that the drivers are dangerous and go too fast. Arrived back in UK and tried to contact Hoppa - I was denied a review on their website (they only seem to allow positive reviews) and it appears there no refund policy when people are extremely dissatisfied. . AVOID this company at all costs, they really have no idea how to treat people.