Bahr Weiss

Review of The Melrose Hotel

If you re a non-corporate traveler, be prepared to...

If you re a non-corporate traveler, be prepared to be thrown under the bus

I had a business reservation for myself and my wife, and my wife (who is Asian) had a reservation for her parents who were visiting the U.S. for the first time from Asia. They are in their 70's and don t speak English. When we checked in around 6 PM, we were informed by the night manager that my wife s reservation for the room for her parents had been canceled, because an international delegation was staying an extra day and there was no room for my wife s parents. We were informed that my wife s parents, who speak no English and had been in the U.S. for less than a week, would have to stay at some hotel half a mile down the street, separated from us.

The night manager was poorly trained, and the situation got rather ugly, with raised voices, but the night manager was adamant that there was no room for my wife s parents in the hotel, although we had made the reservation several weeks previously. Having my parents-in-law half a mile down the street was completely unacceptable, so they ended up sleeping in our room.

It was clear the Melrose Hotel was quite willing to dump an individual guest to cater to a corporate client, who can provide them with more business. My family and I will NEVER stay there again.