Katy Worth

Review of Red Lion Hotels

Worst experience. They made us wait 3 hours for o...

Worst experience. They made us wait 3 hours for our room though we had a reservation. About 5 other people had to wait around as well. They told us we could get a refund and gave us a number to call. The number we called told us that the front desk could refund us so we went back and were then told it's non refundable. By that time a room finally opened up. There were no soaps or shampoos provided in the room. The floors were dirty. We had our dog with us and had to sit in the car with him while waiting for our room. It was ridiculous. The only good thing was the lady who took our food order at the coffee place next to the restaurant. She was so kind that we basically forgot we were having a bad experience. Kudos to her!