John Tyler Review of Honda of Tysons Corner
Purchasing the car and the finance department was ...
Purchasing the car and the finance department was great. I looked at several cars, and they appeared very patient and answered any questions. BUT the good services ends after you sign the papers and drive off the lot. One time, my AC went out and they said there was a leak and quoted me $1800. A family member worked at an autobody shop and found out it had a recall. I took the recall number to them and they were rude, said "I know what the recall says" and tried to refused it. A technician looked at it and said it would be covered under the recall. Every time I go to get my car serviced on my service plan I purchased, they find at least 1 other thing that isn't covered under the service warranty. Most of the time, it amount of $200+. Today, it was $600. They try to replace my $109 cabin air filter every time I change my oil. I called them out of changing 6K miles ago, and they backtracked. I spend more money on these maintenance services on this 1 Civic than I did on either of my Toyotas, which had more mileage. I asked the service department whether Honda made inferior products or are they just trying to sell unneeded services to make more money. Not to mention that every visit takes at least 2-3 hours for an oil change. I will never buy a car from them again.
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