I have returned from our two day stay at Chessingt...

I have returned from our two day stay at Chessington (Zafari lodge) and was disappointed with a few aspects of our stay.

We had quick passes which were booked on the day of arrival which due to the weather and some rides being closed we asked to switch them which was made complicated sending us from the information centre to the quick pass and then told to come back the day after and try to do it. With this we had to also change our photo pass, we were told they can't change the day of it but we can extend it for another day to cover both days at an additional cost, which we did.

Upon returning to the hotel room after the first day in the rain we got our bags from the car (as we couldn't check in till after 3pm) and went to the hotel room; to be disappointed by what was sold to us. The view over the safari park was a field of shrubbery and a filthy roof with rubbish on it, the room was dated, dirty, dark and the bathroom was not up to standard with very poor water pressure in the shower that basically drizzled (even when using the other settings on it) due to limescale which was obvious on the shower head. This was not ideal coming in wet and cold wanting a hot shower before dinner.

At dinner the food was not great but passable however more c ok concerning was the food hygiene level, it was sub standard and noticed the cooks were not wearing gloves and actually caught the woman making the food wipe the plate with her finger and lick it to put her hands in the vegetables and plate it; this is a serious lack of health and safety which I would advise you looking at.

After dinner we went back to our room to settle in for the night. The tv remote (only one for two TVs was not ideal and meant our daughter kept asking us to change the channel which intermittently changed both tvs at the same time was frustrating. The bed and pillows have to be the most uncomfortable bed I have slept on and both my wife (who is pregnant) and my self woke up with back and neck pain.

On a positive the staff seemed friendly and our daughter enjoyed the actual park and rides.

I hope that you take this constructive criticism on board to make some changes that will make it more enjoyable for future customers. This email was sent to Chessington but am yet to receive a response.