Elle Petty

Review of VUmc

I went to Vanderbilt Medical Center as a self pay ...

I went to Vanderbilt Medical Center as a self pay patient. I paid the full amount they asked when I walked out of the visit. I then got a bill in the mail saying I owed money. After several long phone calls with long wait times I found out they over charged me by several hundred dollars. I had to prove that I paid the bill and request to be paid back for the over charge. I had to then wait 2 weeks to get the reimbursement. I never got the money and I now have to call again. They said they got a new system and are having trouble. Horrible customer service! DOUBLE CHECK YOUR BILLS!