Aseel Qazzaz

Review of Hotel Arts

Do NOT leave any valuables in your room. Staff are...

Do NOT leave any valuables in your room. Staff are completely untrustworthy, and management would completely ignore your calls/voicemails and never get back to you. Staying at the hotel was not bad. However, I left a bag of toiletries when we left. I called them right away when I found out and told them to keep it aside for me, I ll pass by and pick it up. When I went to pick it up, it took them forever to retreive, and when they finally did all the valuable products were gone and a raizor and some hair products were left. I asked to speak to a manager because the bottle of Chanel colone and a shaving machine were missing. They said the manager was not available, so I left my number and asked them to let the manager know I m expecting a call. It s been three days, and no one has reached out. When I called them again to ask, they said they will let me know if they find anything. I would ve recommended this hotel before the incident, but clearly staff are not trustworthy. I will never stay at this hotel again, and neither should you. I had better luck finding my missing items at a shopping mall than this hotel. I hope they take this opportunity to teach their staff not to take other people s belongings. I give them 0 stars.
Update: management never got back to me, even a month later.