If there is negative I will definitely opt for neg...

If there is negative I will definitely opt for negative review. Purchase a vacuum from Electrolux and was warranty for 2years. I just used for 1yrs and problem came out. First was the motor. Call in to service centre and was told need to bring it back. Hence we brought it back to SV and need was told vacuum need to be left there for up to 10days. Well, 10days later no one call for update. Call up SV to check and was told will call back but no one call back at all. We have to call up multiple times to get updates instead. Secondly the rubber hose vacuum can be so easily break off within 4mths time. I am wondering the quality of your items seriously and worse is the parts still need to wait for 4 to 5weeks and it's been 6weeks yet I did not heard from them a single news. How do you expect consumers to trust your products again when after sales service was so badly mamage by your services centre. This will be the very 1st and last time I will purchase theirs brand of products to avoid having encounter such a services again.

Consumer/Customer sevice team, please look into your internal issue which seriously need to be rectified otherwise you will not have any loyalty customer to stay on with you.