Janay Daniel

Review of Catbird

Jewelry is beautiful, but customer service needs a...

Jewelry is beautiful, but customer service needs a lot of work at their store in Williamsburg. My boyfriend and I felt completed unwelcomed in the store for the entire experience, and though I ordered my merchandise online and went to the store for pickup, the way the salesman grilled me about my identification details to verify I was the person picking up made me very uncomfortable. If I hadn't purchased already, I would've left everything right there. No one was friendly, no one asked us anything about any of the items I was looking at, and to be honest they looked pretty shocked that I was purchasing anything at all. I know I wasn't imagining it, since the first thing my boyfriend said as we left was, "did you see the way they were looking at us?"