eddie garza Review of Dr. Warrett Kennard
I was referred by another doctor to Dr. Kennard fo...
I was referred by another doctor to Dr. Kennard for what I thought was a hernia in the groin. It was very painful but I got to see the doctor the following day, which I thought was great. The office staff was very nice but once I meet the doctor, I was being rushed by him the whole time after.
I filled out the all of the paperwork for past medical history and current prescription meds that I was taking but the doctor did not want to view the paperwork, although it was right next to him and I told him I didn't remember off the top of my head.
He asked me why I had had a certain operation so explained to him why but about 15 seconds, he interrupted me and said "those facts were not necessary for what you have come to see me"... (my thought was then why ask me?).
He asked what doctor did prior back surgery and again I had to think for a few seconds....he moved on and I remembered the name so I told him "it's Dr. John from McKinney". He then said "I don't need that information...that's just wasting my time". Again, then why ask me in the first place! At this point, I wanted to walk out because of the way he would talk to me.
After putting his hands on me for less than 10 seconds, he then told me that I would have to see another doctor because he didn't know what it was. Again, I felt hurried up because he had something else to do.
I put my clothes on and go check out. Then the fine doctor starts to berate the head admin right in front in me! He then chastises another employee, sitting behind a glass partition, for not knowing codes that he asked her for...again right in front of me! How unprofessional!!! My understanding is that she does the billing part for him....still that is no reason to talk down to your employees in front of patients or anyone!!
I truly felt bad for their office staff, they handled it all without pouting or saying a smart remark (his snarky responses to them should have deserved something back to him) and THEY handled it with great professionalism (they probably needed their jobs, as many of us do, and were just keeping their mouths shut).
Sure enough, while I'm paying and getting the invoice, he tells the staff that he is leaving.
I don't want to have anything to do with the likes of that kind of care!
BTW-I see the other doctor the same day and he finds I have an abscess. He spent to time to explain and treat me as a person and not just a name. Something Dr. Kennard has forgotten in his years of practice.
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