Fueggo Network

Review of Burns honda

Wow I will never come back here again. I use to l...

Wow I will never come back here again. I use to love this place but the last 2 times my car was here they gave me bad service.

A couple of months ago during winter months my 2007 engine block cracked and I guess after so many people complaining to corporate Honda, Honda extended the waranty on the block. I took it here to get it fixed, they fixed it, but for some reason no one could find the release form saying it was ok for me to take the car and the person they needed to contact for this was off for 2 days. Still they insisted not to worry and to take the vehicle home. The next day while driving to work I hear a boiling bubbling sound and notice my engine was over heating. I pulled over opened the hood and notice a strong smell of antifreeze. Then I notice a puddle of antifreeze on the floor of my front seat. Finally I made it to burns honda only to find out they did not replace the clamps on the engine block at least this is what they told me. They said the antifreeze had no where to go, so it escape to the floor front seat. They finally fixed the car but I still had to remind them of the front seat puddle. Again they had no idea about the puddle even after I told them. They cleaned it and gave me a full deatiled car clean which it sucked and they damaged the carpet. They gave me a $100 cretid and send me on my way. I spoke to the GM or who ever is in charge there to complain and he said "looks like its time for you to get a new car, why don't you come in and Check out our new accords".

The second time I took my car there they fixed it and the minute I drove off the dealer ship I realized that nothing was fixed. I did a u turn and took it back and they had to look at it again and I was out of a car again for another day.

Never again Burns, I was so close to getting a new car from this place, but now is never. I guess its time to go lexus or infinity. They made feel like I had no value as a customer or future customer.