Currently staying here . 5/11/2020 to 7/11/2020. 2...

Currently staying here . 5/11/2020 to 7/11/2020. 2 rooms/2night kids birthday for $1299 .
Step by step Encounter with the hotel
1. Before arrival , I met with a few Obstacle, first , couldn t check in online even after receiving email from hotel . Called to check , was told online check In system not working for now ( then why send email? )
2 .Upon arrival , Concierge was Quick to unload luggage is from the car, Proceed to check in . Long Q , but took only 15mins to get key to the room.
3. Room is old with Amenities in plastic bags ( as less Budget hotel display nicely) see picture . Toiletries were also packed in plastic bags. ( first time Experience in a 5 star hotel)
4. Bathroom condition was rundown . Bathtub had Lose nobs , Stain on glass door, missing hanger in Shower room.
So I call Front office to inform them.
When I picked up the phone , there was a Foul smell like some office phone that wasn t Sanitise or cleanup for months .