Jeannie Sully

Review of KeyLime Cove Water Resort

This place is totally overwhelmed and understaffed...

This place is totally overwhelmed and understaffed for the winter season and busy days. The day we checked in they said we d get a text when our room was ready - it never happened. We asked our room number from the towel lady and she happened to be able to tell us - we were finally able to get in at 8pm. The lines at the desk were long and they told all guests the same thing - rooms not ready and they are under-staffed and can t do anything for you but refund you if you leave. This is at 8pm to many families with small exhausted children!
The renovation kept the elevators in the same place so prepare to walk a mile if your room is at the end of the hallway! The layout of the water park is also a little silly and not designed well - lots of unnecessary walking around the entire place to get to the wave pool area - you can t get over the lazy river. A few of the slides spit you out right by the entrance so people are tripping over each other with big tubes and others in line for towels - poor design. And finally the towels need to be returned which makes sense but the people taking them back don t really count the dirty ones and then we got a charge on our bill for $30 in towels?? Pretty ridiculous!