I booked two transfers within 2 weeks of each othe...

I booked two transfers within 2 weeks of each other. The first was supposed to collect me at Lanzarote Airport but no one met me. I had to try and find out where I could get help and eventually a taxi driver told me Hoppa acted out of another terminal and I had to walk there to get my transport. Disgraceful service, I was frightened, alone and the telephone number supplied did not work.
The second transfer was 2 weeks later from Gran Canaria airport and I had booked a speedy shuttle with a maximum of 4 stops. In fact I was put on a huge coach which made THIRTEEN stops and took TWO hours and 15 minutes to get to my accommodation. DISGUSTING.
Furthermore, after a month I have had no response from Hoppa whatsoever except for an automated acknowledgement yet according to their Terms and Conditions I am entitled to a refund for their failure to provide the service I paid for.