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We waited HOURS on move in day to move in because ...

We waited HOURS on move in day to move in because they, "had to re-key the apartment and unlock it." After a while, we decided to come to our apartment building and wait. When we walked up to the door of our apartment, it was unlocked. We decided to come in and see what the real issue was since it was clearly not that they didn't have keys. We came in to a MESS of cat/pet hair, stained carpet, dirty toilets and old mattresses. We paid for upgraded furniture and had the old furniture that was covered in cat hair and smelled like cat urine. After cleaning the apartment ourselves, we moved stuff in (still without keys, but our parents only had one day here to help us) and waited another four hours to get keys. When we finally got keys, they didn't have any more fobs to open the gates or allow access to any of the gates/rooms we were promised access to. We did get the upgraded furniture straight from the front office because my roommate's dad threw a fit!!!! Our drawers in the kitchen were broken, our red accent wall was patched with BROWN paint, our countertop finish was peeling off. We placed maintenance requests online in AUGUST and STILL have yet to get any of the above fixed (its now January). We waited a good three months before getting a card to access any of the amenities, and even then it took my roommate's dad coming and complaining and threatening to move us. Management has changed several times since August and isn't getting any better! We have been promised several things that have not been followed through with. The GATES at GATEway don't even work. The office staff is unfriendly and has little to no knowledge about how to run an apartment complex. Maintenance left our door unlocked and tore out the WIFI smart box they weren't supposed to touch while my roommate was out of town and I was at work. PLEASE, save time and money...live ANYwhere but here!!!

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