RGK Productions

Review of The Human Solution

This is way overdue as I've been very satisfied wi...

This is way overdue as I've been very satisfied with the desk I bought just over 2 years ago, but now I have something to add to that experience.

When I bought the desk two years ago I had a few phone calls with a woman named Sammy who helped answer all of my questions and narrow down the options that would work best for me. As I was preparing to relocate and I needed the desk and chair to arrive around the time I would be moving, she helped to coordinate getting it shipped at the right time. The desk arrived shortly before I did, and the chair arrived before I needed it for work. Perfect timing.

I'm vary satisfied with my Uplift desk, and I wish I had picked one up years ago. It is great to be able to sit down when I'm concentrating on programming and stand for video and phone calls. It makes a big difference being able to do that.

Now, let's fast forward to this past week. I was happy enough with the Steelcase chair that I bought at that same time that I decided to get a second one for use in my studio. Ironically, no sooner than I order a second chair, I moved the other one to try it in that location, and when I adjusted the height, I found that the cylinder was not working like it should. It would go up, but then it would sink back down. It was fine until I moved it. I was surprised, as I know Steelcase makes quality stuff. I called in with my concern and said that I just placed an order for another chair, but was a bit unsure now that this one is having an issue. I spoke to Cary and he assured me that he had never seen that happen in that model, and said he would check on getting a new cylinder sent to me right away (this on a Saturday). I got an email from him Monday morning confirming that it was covered under warranty and he wanted my shipping address to get it sent out ASAP.

So, I just wanted to add a note saying that they definitely stand up to service after the sale and go out of their way to provide excellent customer service all the way around. I'm very satisfied with their products as well as their service.