La Concha is absolutely beautiful! The food is gr...

La Concha is absolutely beautiful! The food is great, the location is perfect, and the resort's newer rooms are very nice. It's also very safe. I've stayed here twice, but following are where the issues lie. 1. The staff is hit or miss. You have some very courteous, professional employees. However, the majority are rude, lack customer service skills, and surprisingly have a sense of arrogance, which I find quite puzzling. The Management staff is extremely young, and lack experience in customer service. I had a problem with my hotel accommodations, and the front desk person escalated it to the Manager, Jose Melendez who quite frankly has no business in Management. He came out, and didn't allow me to finish explaining my issue. He instead tried to argue with me, but I'm sure he'll have a long impeccable career here. Quite honestly, not acceptable. BTW, don't assume status (titanium or platinum) will get you anywhere. Also, don't assume that your ocean front confirmation is guaranteed. They assign rooms based on other factors. 2. Don't stay here during holidays. It's chaos. We had to go to the front desk way too many times. We got locked out of room a couple of times during our stay. 3. The tour staff again is hit or miss. Lorraine was lovely, but the rest are a joke. They told us we were booked on a tour for first thing the following morning. We showed up at 8AM, and learned that our tour wasn't confirmed. Needless to say, all eight of us were a bit disgruntled. Instead of trying to appease us by perhaps offering a simple apology, she instead got extremely defensive and blamed us for the misunderstanding. Keep in mind, there were three of us talking to her the day before, but perhaps we all share the same comprehension skills. 4. They have a volleyball net that they put up every day, but don't expect to find a ball. We asked, and they sent us to the Front Desk. When we got there, they looked at us like we were crazy. Perhaps, they expect us to pack one in our suitcase, and bring one with us overseas. Why the daily resort charge if you are so ill prepared? The umbrella situation outside was another similar experience. The short of all this is to stay here at your own risk. It's definitely beautiful, but Marriott has to spend some time in Puerto Rico training their staff. I travel for work all the time, and have been to many hotels. This by far is one of the worst experiences I've had so far in over 10 years of visiting different Marriotts.