Becca Luxton

Review of Round Rock Nissan

I've taken in my car here twice already for the sa...

I've taken in my car here twice already for the same problem and they take the car and keep it for a couple of hours and say nothing's wrong this time I made them take someone with me to see what it's been doing (transmission problem like I've told them since April) so I drop it off with them Thursday when my adviser said he will contact me Friday and tell me what's up . I called Friday to see what was going on and was told I would get a call back and never did . Nothing from them all weekend and then today I had to call them to see what was going on and since my adviser is off today i got passed on to other guy . After being told that it still needs to be inspected i guess to find out whats wrong .He then told me that my car might be ready Wednesday because guess want my belt in the transmission was slipping hmmmm. So I've already been out of a car since Thursday and now I might get my car back Wednesdays but Nissan doesn't give out rentals ?So how do I get back and forth to work for another three more days possibly more because it seems like everyone in the services department doesn't know what the hell is going on. They can't even get my phone number right when I've called them enough times for them to get it and yes I changed it when I dropped it off there is no excuse . Will never work with this service department again.
UPDATE:::: I had to contact Corporate to get anything done here you as the GM haven't done anything to resolve this issue and it wasn't Round Rock Nissan that fixed the situation corporate had to call y'all to get me into a rental . Jarred is one of the worse advisers I've ever had at this location. And took me three times to call David to finally find out I had a rental .This has been the worse experience and this is the third time dealing with yalls neglect and rude service that I'm finely speaking up about this...