The service from TLC is great. They have battled u...

The service from TLC is great. They have battled us out in a crunch before but today the scheduling department fell short.

Ida was totally dismissive of our situation (furnace out- mid November). I missed their calls while at work and returned her call at 1141 and returned her call at 1142.

Her customer service was wanting. Her only focus was to get me off the line and not to assist in offering a solution to the issue. I did tell her that her customer service was wanting but she rushed off the phone.

TLC has great technician service but Ida from scheduling airways not to value TLC's customers.