A

BUYER BEWARE!!! We live in Coral Springs and wante...

BUYER BEWARE!!! We live in Coral Springs and wanted to get impact windows and doors installed. We went to the Home Show in Ft Lauderdale where we met representatives from Storm Tight windows. They came out and did a very polished presentation. We signed up. We regret it.
Windows were installed on April 4-10, 2020. We were very happy with the windows and the installers. Our final door was on back order and was installed on May 1, 2020. We asked the installer when the inspection would be done he said it would be in the next week. I filled out a form that said I could make myself available with notice.
A couple weeks went by and I never heard from Storm Tight. I called and they scheduled inspection for 5/22/2020. They called the day before and said there were some issues and they had to reschedule for 5/29/2020. The day before that they called again and cancelled due to the fact they had not renewed their workman's comp and liability. I confirmed this with the City. The City said they would not sign off on inspections until Storm Tight's insurances were up to date.
Needless to say we were upset. We had left messages for the rep. who was doing the cancelling; no response. Emailed the company and were told would get a call back in 30 minutes; no response. After seven attempts to get a call back; no response. Now we are left with approximately 70-80 stickers on our windows that we cannot remove, an open permit on our home and Storm Tight does not give a rat's butt.
After given all their hype about warranties, what would happen if we need a repair? Not much I'd guess. Terrible customer service!

Comments:

No comments