From the very beginning, our experience with Storm...

From the very beginning, our experience with Storm Tight Windows was impressive. Alan, our sales rep spent 4 to 5 hours thoroughly explaining the product. Window design, manufacturing, benefits, ratings and especially the protection of having storm tight windows in our house. He even brought in a physical sample of the actual window. To our disappointment, our windows were scheduled with a 16 to 20 week projected installation. We were brought to the very end of the schedule which for us was December 25th. They began installation on the 13th. We had some structual problems and the installation was stopped. A few days of back and forths, some frustration with communication, we finally got John and his crew here to begin the installation. He and his crew were very friendly, answered questions, worked hard and quickly. They had the old out and new in, in two days time. At this point we decided to have Storm Tight install the front and back doors as well. Nick, came out to settle and schedule the choices for the doors. Very professional and take charge kind of guy. Of course, the doors are scheduled for some time 16 to 20 weeks from now...but promised before hurricane season. Yay! Our new windows look beautiful, a noticeable improvement to our home. There have been some issues with the stucco and caulking as we have a frame built house. The "crew" has been back and is scheduled back one last time until completion and code inspection is approved. Overall, our experience with this company has been positive. The few bumps in the process were addressed and resolved. The biggest problem I would say is communication...left messages and time frame for return. My biggest joy, my electric bill has been reduced by $150 the first month and we are safe! Thank you Storm Tight windows!