Emily Spry Review of The Buttes Marriott
We booked a room in advance through Priceline. Whe...
We booked a room in advance through Priceline. When we arrived they asked for a security deposit. We had no problem paying the extra cost. They would not accept our debit cards or cash, and we did no have a credit card on hand. Our debit cards are temporary and don't have our names on them (our fault). It was 9 pm at night and we were an hour away from home. They cancelled our stay. We were extremely excited to stay there for a birthday get away and we are greving the loss of a family member. They're terrified of fraud and vandalism, so they lost good customers, and it was a horrible experience. Lesson learned, bring a credit card everywhere. Luckily we were able to get a refund through Priceline. I think we were still charged a resort fee...on the same card they wouldn't accept. The location looks nice though! Wish I could have left a better review. I hope in the future they can verify a temporary debit card. We've had the bank accounts for 12+ yrs, and our bank could have easily confirmed that.
Comments: