I did want to add that I left this same review on ...

I did want to add that I left this same review on their FB page 3 times and each time they deleted if it. They also blocked me from leaving it again. Can't take the heat get out the kitchen.

I have figured out why you only get 3 days to cancel. The customer service is horrible and service doesn't work half the time. I have tried for several days to get my cancellation time extended to 30 days and never hear back after being told I would on several occasions. You don't want me to have 30 days because you know your system won't perform and I'll cancel anyways. Techs will be here to get the equipment today and my cancellation was sent on Sunday. Now to tell EVERYONE about your company.

So I did want to share my experience with Vivint. On Thursday they came to install my system. That day I realized they forgot a window sensor. Same day my alarm went offline waited on hold for 13 mins until I resolved the issue myself. Next day Friday system went offline again. App was working intermittently. Called and waited on hold for 7 mins to have her tell me she would send someone out on Tuesday. (My last day to cancel) advised supervisor would call me within 24 hours. Now Saturday system goes offline and I am not home nor do I have time to sit on hold..so system down for hours while I am out and about. Finally I call to cancel because I only have 3 days to trial the system. Wait for 18 mins and finally speak to someone who advised they could start my cancellation time frame in Tuesday after a tech comes. I requested 3o days to trial since I've had so many issue. Can't do so I ask to cancel. Advised after that 35 min call I have to email the team to cancel. Sunday system seemed to work fine. Monday need to get my email address associated with the account and I can't get into two website. Tried two browsers and asked my husband to try and he is at work and nope website not working. Cancellation sent from Email address after finally getting someone on chat. I must say I'm disappointed. I really like the door bell camera and the outside camera and the touch pad. It's all wonderful equipment but it's no good if the system and customer service are bad. We would have had a 4 year contract at $70/month and who knows if it would have worked.