Really disappointed, I orded on the 22nd January a...

Really disappointed, I orded on the 22nd January and still have not received anything yet, I've emailed and got an automated response, they apparently only have 16 full time workers, I advise they get more, even being really busy, if they want to be a big company and cant handle the work load they need to revise their plan, I will definitely not be ordering from here again which is a shame as I was planning on ordering bucket loads, if I dont recieve it this week I'm hoping I will get a refund as they cant treat their customers like this.