Repaired phone was "delivered" by their courier, b...

Repaired phone was "delivered" by their courier, but we never received it. It was delivered at at time when nobody was at home, yet it appears to have been signed for (presumably the driver). I have CCTV of the driver disappearing from sight with the package and reappearing 9 seconds later without it. It takes 30 seconds to get to my front door from this position! Have phoned and emailed QMF constantly for a week each time getting a curt reply from a different person. They simply do not care. I'll try once more today then going legal..small claims court.