I have never had to take a company to the retail o...

I have never had to take a company to the retail ombudsmen but unfortunately that is the situation now as Quick Mobile Fix promised an Iphone 8, which I paid for, it was not sent within the days promised (as they did not yet have one) and so I asked for a refund which was confirmed to given within 14 working days. This time has now elapsed and they will not respond to my emails. I really would recommend strongly not to deal with this company as it seems to be very hit and miss.