I came in this morning with a laptop problem. They...

I came in this morning with a laptop problem. They fixed it, only to have my laptop crash again a few hours later. I came back in the afternoon and was told that they could see me in a few hours or at 8pm. I came back at 8pm as I couldn t keep leaving my office during the day. They couldn t find my appointment, but recognized me from my numerous visits. I was told the wait would be an hour minimum, and to go to another location which didn t take appointments. Upon arrival at the new location 25 min away, I was told there was a 2-3 hour wait. Now I m sitting here with a project due tomorrow screaming internally. I gave 2 stars as the people seemed genuine and kind, but what a horrible experience.