Excellent Property and Even Better Staff Perfect F...

Excellent Property and Even Better Staff Perfect For a Weekend Staycation

Booked a weekend birthday stycation, first hotel booking since the circuit breaker lockdown period began. I had a wonderful stay and highly recommend a visit to give that relaxing holiday feel while still at home in Singapore. The food quality and choices (Cliff restaurant dinner, Kwee Zeen breakfast and room service) exceeded my expectations and I would return to visit Sofitel Sentosa again just for dinner. All of the staff were extremely friendly and helpful but a few really stood out and need specific mention.

I originally had made a mistake in booking the room booking and could not use my Accor All platnium upgrade benefit. Naturally I was a bit upset but the front desk staff was really kind, helpful, made me feel weclome and went out of their do what they could to make sure my stay was a memorable one. I think the hospitality and professionalism of front desk staff exceeded my expectations even for a prestigious brand such as Sofitel. Samantha and Farah are exceptional employees who go above and beyond the call of duty that Accor should be proud to have as a member of their team.

I also need to mention a member of the pool staff, Sarah, who despite being extremely overwhemed and understaffed at the poolside this holiday weekend rush, he was constanly running back and forth fullfilling orders and despite some delays he was able to accomodate all of the guests. I never saw him idle for a minute during the two hours i visited the pool.

All in all, this was a 5 star visit for Sofitel Sentosa Resort and has exceeded my expectations despite all of the recent changes and regulations needed in these stressful times. If you're thinking of a weekend staycation getaway book a room at the Sofitel Sentosa Resort and be a part of the restoration of the great travel and hospitality industry here in Singapore.