The resort would get 5 stars for the ambience and ...

The resort would get 5 stars for the ambience and atmosphere for rest and relaxation. The hot pools were wonderful and we managed to go at times where there wasn't a lot of crowding. We ate in the Islands bar and at the Lakeside cafe. Both places had good service and food. Where it looses stars is the room. We were in the "heritage" building. Let's call a spade a spade - it's old and outdated. It has that old building smell which gives me headaches, the floors creak, the beds creak and they're very uncomfortable! The walls are paper thin and you hear your neighbors all around and above you. It makes for 2 very achy, sleepless nights! If we were to return for another stay I would definitely make sure I was booked into one of the 2 "newer" towers.