Alex Tax2020

Review of Palazzo Versace

For one, the lack of privacy in the room is shocki...

For one, the lack of privacy in the room is shocking, the bathroom & toilet are not separated, the shower & toilet have doors that don't go all the way up, so if you want to go to the toilet your room mate will be able to hear and smell everything.. How disgusting.. Secondly, beware of their charges, they apply unauthorised holding amounts to your credit cards that you won't know about, they won't tell you, you will find them after you leave (e.g. We found $1,000 on the card after we left) and they will not lift a finger to remove them.. They will tell you that you will get it back in 10 business days and the reason for the holding amount is that you spent more than $100 on room charges during your stay, which is a complete lie as we only spent less than $50... The frustration and inconvenience is a disgrace as how do they know that we won't therefore need to exceed our credit card limit during this time.. Will they reimburse you for the interest & charges as a result of their holding charge? The most frustrating part is that they they simply tell you to contact your bank & sort it out.. We made it clear that we did not know of this inappropriate & unauthorised charge yet they refused to do anything about it.