The staff at the registrars office needs a lot of ...

The staff at the registrars office needs a lot of work. They have made the process of requesting a transcript a disaster. As a "catholic" educational institute the school should understand the need of transcripts and do their best to accommodate students in there path of continuing education. The staff needs to work on both their customer service skills and conflict resolution practices. The behavior of the staff during phone conversations and email correspondence has been completely inappropriate. Our firm would separate from individuals with their antics as soon as possible. I have been requesting my transcript since July 28 and my new school has still not received it. It my understanding that my transcript was finally sent on August 8 but I have been given no proof of that. UMSL understood my concerns on the situation and offered to accept the transcript via email. I sent an email to SLU at 10:40 asking them to send my transcript to UMSL via email as soon as possible. After hearing no response, I sent two additional emails at 12:30 and 2:00 but still received no response or indication my emails had even been requested. I finally called the school at 2:30 and the assistant registrar argued with for several minutes about how I was insulting and didn't allow them time to respond. However, she was well aware of the situation and knew who I was before I even mentioned my name. Instead of arguing for several minutes with a disrespectful attitude the correct method for resolution would have been apologizing for my experience and trying to accommodate my needs. After I explained it is taking more time to argue then to fix the situation I was told it would be emailed that day. At 3:30 I received a completely inappropriate email in which I responded with my concerns on how the school handled the situation. In my opinion the school is more of hassle than it is worth. You should always put the education of your students or former students first instead of treating someone with utter disrespect. I have asked to sit down with whoever oversees the registrars office. I have several suggestions on how the staff can improve and work with students in a respectful and helpful matter.