PERMANENTLY CLOSED The site has closed recently after the ATT/DirecTV merger, partly due to sheer incompetence by the management, partly due to literally half of the workers at any given time being minority single parents under 25, and partly because of outdated/poorly maintained equipment that crashed at least once a day.
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6 Reviews
Horrible place to work. They do not train their workers very well and the only people who could ever get hired here are irresponsible idiots (mostly teenagers). Among other things, someone stole a peach and a cookie out of my lunch sack, and those are two separate occasions. My coworkers would have races with their chairs, some would have pushup contests. It was like spending the night at your friend's house and your friend is really stupid and their are hundreds of them and you are only there because you're getting paid. One of the DirectTV ladies was telling all the agents not to offer discounts and she said it so loud the customer I was speaking with heard her and I was sitting over twenty feet away from her. That did not look good obviously so yeah, this place sucks.
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About Sitel
From startups to Fortune 500 companies, we bring you closer to your customers at every step of the customer journey.
Sitel: Bringing You Closer to Your Customers at Every Step of the Customer Journey
Sitel is a global leader in customer experience management, providing innovative solutions that help businesses connect with their customers and build lasting relationships. With over 30 years of experience in the industry, Sitel has established itself as a trusted partner for companies of all sizes, from startups to Fortune 500 enterprises.
At Sitel, we understand that every customer journey is unique. That's why we offer a range of services designed to meet the specific needs of each business we work with. Whether you're looking to improve your customer service operations or enhance your digital marketing strategy, our team of experts can help you achieve your goals.
One of our core strengths is our ability to provide personalized support at scale. We have over 100,000 associates across more than 150 locations worldwide, allowing us to deliver exceptional service no matter where your customers are located. Our associates are trained in the latest technologies and best practices for customer engagement, ensuring that they can provide fast and effective solutions for any issue.
We also understand the importance of data-driven insights in today's business landscape. That's why we leverage advanced analytics tools and techniques to gather valuable information about your customers' behavior and preferences. This allows us to tailor our services to meet their needs more effectively and drive better results for your business.
Our services include:
- Customer Service: We offer a range of inbound and outbound call center solutions designed to improve customer satisfaction while reducing costs.
- Technical Support: Our technical support teams are available around-the-clock to provide fast and effective assistance with any product or service issue.
- Digital Marketing: From social media management to search engine optimization (SEO), we can help you reach new audiences online.
- Sales Support: Our sales support teams can help you close deals faster by providing expert guidance throughout the sales process.
- Back Office Support: We offer a range of back office support services designed to streamline operations and reduce administrative overhead.
At Sitel, we believe that great customer experiences start with great people. That's why we invest heavily in training and development programs for our associates, ensuring that they have the skills they need to deliver exceptional service every time.
If you're looking for a partner who can help you build stronger relationships with your customers at every step of their journey, look no further than Sitel. Contact us today to learn more about how we can help take your business success story forward!
- Website
- sitel.com
- [email protected]
- Address
- 600 brickell avenue
- Categories
- Outsourcing/offshoring
