I would give this restaurant 0 stars if I could. W...

I would give this restaurant 0 stars if I could. We visited this restaurant with a very regular customer, where not only was she treated with blatant disregard, but the management handled the situation atrociously.





Requests to fix our meals were completely ignored until we eventually had to talk to a manager. When we addressed the waitress's tone to the female manager on duty, she dismissed us completely and took the side of the waitress. Myself, my boyfriend and our friend all witnessed this behaviour, however, 3 objective views of the situation did not warrant causality from this abhorrent manager.

She ensured that problems would be fixed, however, did not even come back to address the problems that occurred (we had asked for simple requests, but she did not follow through with filling them). Overall, the female manager was simply as bad as the waitress herself.

Worse, for all the disrespect we received tonight, the waitress herself was too "proud" to even address us again. We received no apologies for the behaviour or mistakes of that night from the waitress.

She could not own up to the fact she completely disrespected and embarrassed a customer who has been visiting this establishment for many years and giving the restaurant a lot of money. Our friend knows the owner of the restaurant quite well, and is extremely perturbed by the behaviour. To me, it is extremely odd that you would treat a repeat customer who frequents your business with this much refusal to admit wrongdoings.

Dining is an experience. It is not only the food that is crucial but, a pleasant dining environment is important at such an expensive place. However, be warned that if you go to Il Casale again and continue to fuel their business by repeat visits--you will be treated with blatant disregard.