Alex Lebuis

Review of Modécole

Very bad experience. Non-existent customer service...

Very bad experience. Non-existent customer service, not looking for help or finding solutions. It is clear that the customer is the school and not the parents / children who buy and wear the clothes. After laying out the rules of how the business works, before even asking me what I needed, I got no call back to let me know how we might proceed. After meeting with the owner to discuss the issue, it is obvious that the employees are only working in the same mold. No listening, no empathy, just empty sentences that don't mean anything.

I do not recommend this establishment.