Online it said hotel room sleeps 4, but there was ...

Online it said hotel room sleeps 4, but there was a king bed and the sofa bed is a twin. They insisted 2 people can sleep on the twin, but then did bring us a rollaway, thus 3 instead of 2 stars.
Got home late to realize there were no sheets, blankets or pillows for the pullout beds in the room, like most hotels and we had to wait for delivery...very annoying.
The tub filled up with water b/c it was clogged. Both phones in the room were broken.
Not up to par with a 4 star hotel at all more like 3.