I had internet with them before and they got it in...

I had internet with them before and they got it installed quickly. This time a whole month has passed by and still haven't received internet on the days they said they would come out, they said that it would be today because the weather would have dried up so they wouldn't get stuck now it's 5 pm their closing time, still nobody here to put in the internet I paid well over 100$ for. Very dissatisfied I feel like I have to pay to get gravel put down just to receive what I payed for