this was a business trip and was booked on my beha...

this was a business trip and was booked on my behalf by a travel consultant.
Broken powerpoint in bathroom, mould on corners of shower screen, i guess a previous guests hair stuck to roof in shower. The breakfast that was paid for was denied on entry to breakfast area because the lady said it wasnt paid for and she was too busy to look in to it. the guy who answered the phone when i rang to confirm my booking was extremely rude. on a positive note the gentleman who greeted me on arrival was very nice.