I m still waiting for them to fix the new windows ...

I m still waiting for them to fix the new windows that were installed 6 months ago. I can t open the windows without straining my back. The seal in the door that was installed by Euro-Tech is falling off and I ve only been waiting a only month for that to be fixed and completed. Very poor work and customer service. I would not recommend my worst enemy to do business with Euro tech Windows especially after this last experience. I wanted to take my screen out to clean the window and they told me I have to go outside and take it out. Who does that anymore? Damn, I have to take a ladder to my house just to take out the screen? I feel just because I m elderly, doesn t mean I can be taken advantage of! Thanks for taking my money Euro windows and not repairing the poorly installed windows and doors. I m absolutely disgusted with the horrible service and sick and tired of asking them kindly to repair their work.