Leslie Wolfe

Review of Hilton Sorrento Palace

Beautiful hotel!!!....Dinner was excellent with th...

Beautiful hotel!!!....Dinner was excellent with the ambiance and our head server Guiseppe who made every evening at dinner special.
Now....the horrible
For 2 months going back and forth with a confirmation for an amalfi coast boat ride on the morning of our boat tour they said sorry no. Now, I was very upset....then we waited while they worked on a solution...they came back and said we have it all figured out!!....I hugged the reception staff because this was the main event for me on our 2 week vacation and we had already taken our anti-nausea medicine....turns out the cab driver dropped us off in positano with our towels etc and told us to go shopping!!!!....What a horrible day.....we only had 2 full days to spend in Sorrento.....they did nothing to make up for this. Then we found out they gave our boat tour to 4 women who had no reservations....obviously it was our tour......So be very wary.....they also charged our credit card for the tour and the refund took 2 weeks!!!...ridiculous!! I will not return nor will I trust them with booking any tours!