If zero was a choice, that's what I'd rate this pl...

If zero was a choice, that's what I'd rate this place.

I was a first time customer. I called and explained that my sound had gone out on my computer. I had spent four days with online Microsoft support trying to figure out what was wrong. They couldn't figure it out. I called this shop and spoke with Leo who said he was the owner. He assured me that they could fix it.

I brought it in and was told I'd be called the next day. No one called so I actually called twice and no one was at the shop all day. On the fourth day I called and asked if they found out what was wrong with my computer. This is the response I received, "Um.....yeah....um....it's your sound thing." I obviously wasn't feeling very confident with that response. I asked what he meant by that and was told "Your sound's not working." My confidence was not restored.

I asked if they had fixed my 'sound thing' and was told they hadn't. So I asked to speak to Leo. That conversion did not go well either.

May I speak to Leo?

"Um....he's not here."

Can you call him and ask him to give me a call?

"Yeah but he won't call you until he comes back."

And when will he be back?

"I dunno."

I told the employee I'd be in to pick up my computer. He replied that anybody was going to tell me the same thing and so it didn't matter where I brought my computer. That was pretty much it for me. Explaining to him that not only had he not told me what was wrong with my computer,. it mattered to me with regard to how I'm treated.

Twenty minutes later he called to say Leo would be in an hour. I gave him over two hours and no one called. I just picked up my computer and Leo was there but didn't even acknowledge me.

I remember when I called him four days ago and he said his business relied upon word of mouth. I certainly hope that's true Leo, I TRULY do.