We put our 3yr old in ski school for his first day...

We put our 3yr old in ski school for his first day on the mountain ever. There were a few disappointments. They didn't provide any details about drop off or pick up times either with paperwork or verbally. There was conflicting info on the website and no info on our registration form. There was no info about meals being provided or not. We had to guess. Toddlers are used to eating every 2 hours. At drop off, they asked us five times "is he ready" but nobody actually introduced themselves to my son or tried to bring him into the group. I had to initiate that. This was his first day in ski school ever and was very intimidated and a bit shy during drop off . We were early and they wouldn't let us sit in the kids area to try and acclimatize him to the area and made us sit next to the drafty door while 10 tables sit empty in the oh so foreboding "no parents zone" (no fewer than 6 signs ) . Three different staff members gave us a LOT of attitude during intake and pick up and one got mad at yelled at us for trying to take our kid to the "kids only" washroom. The other nearby washroom in 100m away in another building and he had his ski suit off. 3 year olds can't exactly wait to find the 'right' washroom that parents are "allowed" in . They said he had to go by himself or go with one of them (really? that's creepy) . After a bit of arguing, they "let us" take our kid to the loo which was empty and nobody else was in the school yet. When I showed up at 12:30, the posted time on the website, I got a heap of attitude from the caregiver about being late. "Well if you were on time you'd get a report from the instructor but I can tell you a few details I guess". I tried to politely bring up my concerns to the ski school staff about the amount of missing details on registration form as I was leaving and at check in and she'd just talk over top of me and then walk away. In short we encountered a bunch of surly 20 year olds who who are there for the free pass and have little or no skill relating to a toddlers or parents needs. My kid said he had fun but I didn't get the chance to talk to an instructor to find out how he did. I should be made to feel comfortable in the school environment and it just feels "anti parent" in that place. If your kid has a few lessons under their belt and can handle being dumped off at a drive through...I mean ski school desk.... I'm sure it's a great program. But how they deal with young toddlers, is sorely lacking empathy for a toddlers and parents needs. If they put as much effort into making kids and parents feel welcome as they did enforcing this "no parents" zone thing, they might be more successful. If I wasn't using ski school I'd give this mountain a 5 star rating. Everything else was stellar and I look forward to returning when my kid can ski on his own. I just wish I went to Whistler for his first day of lessons.