NEGITIVE STARS!!! I am SO disappointed & Irritated...

NEGITIVE STARS!!! I am SO disappointed & Irritated with this company!! I have now been on the phone 26 minutes and have spoken to 5 people!!! I had to cancel my service because we got layed off. This was in February, I called spoke to someone they said they would cancel my service. I received an email that day saying that my service would be cancelled. It is now April & they pulled another payment. I called in again & explained it all over again. Gentleman said he would refund my account & cancel my service. It was been one week & no refund. I called in today & have spoken to 5 people & explained 5 times. They say they are either not in the right department or they can't refund my money because my account is closed. I can reinstate my account to get refund. Umm NO! This should have been taken care of in February. I want my money!