This review is for the company and its support/cus...

This review is for the company and its support/customer service team. I have very good experience with Uber drivers.

This happened when I wanted to switch payment method. Usually when I dropped my car off at the dealer, they d get me home with their shuttle service. The dealer stopped the shuttle service for Saturdays and gave customers Uber Coupon instead. So I get an Uber ride home paid through my Apple pay. Once I arrived home I went to their website to switch the payment method to Uber coupon. Customer service rep Flo contacted me told me that I can t change it to coupon since the ride was completed already. The website stated that rider can change the payment method within 30 days. Flo insisted the coupon needs to be redeemed before the ride. I sent in another request, another Customer service rep Mounika contacted me. Stated that the trip was requested on August 15th, 2020, at 8:57am and the voucher was added on the account on August 15th, 2020, at 8:59am. Said that the voucher can be applied towards a trip only when the voucher is added on the account and is active. Therefore, Uber will not be able to refund this trip.

Two rep tells different stories. My thinking is that they make up whatever rules they want since there is nothing regarding using the coupon in their website. Uber does not want to honor the coupon they issued. No more Uber for me.