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We leased a car 3 years ago, and that time they of...

We leased a car 3 years ago, and that time they offered us with a service to drop the car at home. We were very happy with their service. But their willingness to help seemed to get changed totally when we went to return our car today. They made us wait for more than half an hour to provide a service of dropping us off at home. Within this half an hour they promised about the ride several times, and finally they came up with that their shuttle service is only for 5 miles and they cannot drop us as our home is a bit more far than that. If they would let us know that before we would not waste our time. Finally they even didn't seem sorry at all and asked us to hire an Uber. No regret for not keeping their words, we also requested that if we could get a ride as we waited for long and they clearly declined on our face. I feel disappointed and insulted. Never expected this while having a three years of contract with them.

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